Ru77 Privacy Policy

1. Introduction

Ru77 is a trusted online gaming platform built with Bangladeshi players in mind. We know how much your personal data matters to you. That's why our privacy policy is written with complete transparency — no confusing legal jargon, just clear and straightforward English.

This privacy policy explains what data ru77 collects, why it is collected, how it is used, and the steps we take to keep your information secure. It applies automatically whenever you use the ru77 website, mobile app, or any of our services.

We believe every player's privacy is a fundamental right. At ru77, your data is used solely to deliver the best experience — never sold or misused. This commitment is at the heart of our brand.

2. Information We Collect

Ru77 only collects information needed to provide you with a seamless and secure gaming experience. The data categories are outlined below:

3. How We Collect Information

Ru77 collects your information through several methods, each fully lawful and based on your consent.

• Direct Registration: Information you provide when opening an account with ru77 is collected at the time of registration.
• Payment Processing: Necessary financial information is collected during deposits or withdrawals.
• Platform Usage: Log data and cookies are collected automatically while you use ru77.
• KYC Verification: Government-issued documents are collected to verify your identity.
• Customer Support: Information shared during communications with our support team is stored for record-keeping purposes.
• Third-Party Verification: Confirmation data from trusted payment gateways may be used to prevent fraud.

4. How We Use Your Information

Ru77 uses collected data solely for defined purposes. Your information is never sold to third parties for commercial gain.

• For account creation, verification, and management.
• To process deposits, withdrawals, and other financial transactions.
• To send bonuses, promotions, and special offers.
• To ensure platform security and detect fraudulent activity.
• To promote responsible gaming and provide support to players experiencing difficulties.
• To provide customer support and resolve complaints.
• To fulfill legal obligations and cooperate with regulatory bodies.
• For analytical purposes to improve ru77's service quality.

5. Data Sharing Policy

Ru77 never sells your personal data. However, limited information may be shared with trusted partners in specific circumstances:

• Payment Processors: For verifying transactions via payment gateways such as Mobile Banking, Nagad, and Rocket.
• Identity Verifier: With licensed verification agencies to complete the KYC process.
• Legal Authorities: Applicable in cases of court orders or government investigations, in accordance with the law.
• Technology Partners: Trusted cloud service providers used to operate the platform.

Every partner is contractually bound to meet ru77's strict privacy standards. They may only use data for the specified purpose and cannot share it beyond their assigned role.

6. Cookie Policy

The ru77 website uses cookies and similar technologies. Cookies are small data files stored in your browser that help enhance your experience.

• Essential Cookies: Essential for login sessions and security — cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Platform usage statistics are collected to improve our services.
• Security Cookies: To detect fraudulent login attempts and bot activity.

7. Security Measures

Ru77 uses industry-leading security technology to protect your information. Our security infrastructure is multi-layered and continuously updated.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): Ability to add an extra layer of security to your account.
• Firewall Protection: Advanced firewall active to prevent unauthorized access.
• Regular Security Testing: Third-party experts conduct regular audits of our systems.
• Server Security: Data stored in secure data centers, monitored 24/7.
• Anti-Fraud System: Real-time transaction monitoring detects unusual activity and triggers immediate action.

8. Your Rights

At ru77, you have full control over your data. We guarantee the following rights:

• Right to Access: You have the right to know what information ru77 holds about you.
• Right to Rectification: You may request correction of any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request a temporary pause on the processing of your data.
• Data Portability: Ability to export your data in a convenient format.
• Right to Object: The right to object to certain types of data processing.
• Withdrawal of Consent: You may withdraw your consent to marketing communications at any time.

To exercise any of these rights, please contact the ru77 support team. We typically respond within 7 business days.

9. Children's Privacy

Ru77 is strictly for users aged 18 and above. We do not knowingly collect data from minors. If a minor's information is found in our system, it is immediately deleted and the account is closed.

A note to parents — please monitor your children's internet activity and keep them away from online gaming platforms. ru77 is committed to child safety at all times.

10. Data Retention

Ru77 does not retain your data longer than necessary. Below are the retention periods for each data category:

• Account Information: For the duration of account activity + 5 years after closure (as required by law).
• Transaction Records: Up to 7 years (as required by financial regulatory laws).
• KYC Documents: Up to 5 years after verification.
• Support Conversations: 2 years after resolution.
• Cookie Data: Session cookies are cleared when the browser is closed; persistent cookies last up to 1 year.

11. Policy Changes

Ru77 may update this privacy policy from time to time. We will post a notice on the website before any significant changes and, where possible, notify you via your registered mobile number.

Continued use of ru77 after any changes to this policy will be considered your acceptance of the updated terms. We recommend checking this page from time to time.

12. Contact Us

For any questions, complaints, or requests regarding this privacy policy or your personal data, please contact the ru77 support team. We're always here to help.

We typically respond within 1–3 business days. For urgent matters, use our Live Chat support — available 24/7 on the ru77 platform.